Show the work
Make research, assumptions, and tradeoffs visible so teams can challenge the right thing early.
About RivetlineMake the hard
Make the hard
work easier to run.
We believe software should make complicated work more understandable—not ask people to become experts in another maze. We partner with teams carrying real operational pressure and help make the next decision clearer.
Practical by design.
Dependable in delivery.
Good product work starts by respecting how a business actually runs: shifting priorities, incomplete information, exceptions, and people trying to do right by customers. We make those realities visible, then build around them.
Our working style is collaborative and plainspoken. Clients see drafts early, tradeoffs as they emerge, and useful decisions in writing. We work remotely across the U.S. market and alongside internal IT teams.
SHOW THE WORK / NOT THEATERFour principles
we use daily.
Design for exceptions
Plan for missing information, late changes, and unusual cases—the workarounds people already use.
Make adoption measurable
Agree what better use looks like and watch the signals after release, not just the launch date.
Build for the next operator
Leave clear patterns, documentation, and ownership so the product can be understood and improved.
People close
to the work.
A multidisciplinary team of practitioners. Every profile is a distinct team member and role.
Product & Strategy
Maya Bennett
Product Strategist
Maya connects company goals to the everyday decisions a product needs to support.
Ethan Cole
Business Systems Analyst
Ethan follows information from request to resolution, finding where systems make teams repeat themselves.
Design
Priya Shah
Service Designer
Priya maps the backstage work behind customer experiences and makes handoffs easier to see.
Daniel Mercer
UX Researcher
Daniel turns interviews and usability sessions into evidence teams can act on.
Nora Wallace
Product Designer
Nora prototypes complex tasks until people can move through them with confidence.
Caleb Foster
Design Systems Designer
Caleb builds reusable patterns with enough guidance to stay consistent and enough room to evolve.
Leila Grant
Content Designer
Leila makes interface language direct, useful, and considerate of the moment someone needs it.
Owen Hart
Accessibility Designer
Owen checks keyboard, screen-reader, and cognitive access early in product decisions.
Engineering
Marcus Reed
Solutions Architect
Marcus makes system boundaries and integration choices understandable before they become surprises.
Hannah Price
Full-Stack Engineer
Hannah delivers across interface and service layers, with close attention to maintainable behavior.
Julian Brooks
Front-End Engineer
Julian brings prototypes to life as responsive interfaces that remain clear at every viewport.
Tessa Morgan
Quality Assurance Engineer
Tessa tests critical paths and the exceptions that tend to surface on busy days.
Client Operations
Colin Avery
Delivery Coordinator
Colin keeps decisions, dependencies, and team communication visible from kickoff through release.
Rachel Kim
Client Support Specialist
Rachel helps client teams get oriented, troubleshoot access, and turn recurring questions into better guidance.
Good work starts
with an honest question.
Let’s talk about what is hard to run today.
Start a project ↗